Privacy Policy

Effective Date: January 1st, 2026

At Mtn Green Animal Hospital LLC (“we,” “our,” or “the Hospital”), we are committed to protecting your privacy and safeguarding the personal and medical information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information in accordance with Utah law, AAHA (American Animal Hospital Association) standards, and veterinary industry best practices.

By using our website, submitting information electronically, or receiving services from our hospital, you acknowledge and agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal & Pet Information

• Client name, address, phone number, and email address
• Pet identification, medical history, diagnostic results, and treatment records
• Appointment history, invoices, and payment information

Communications

• Phone calls, voicemails, emails, text messages, and online form submissions
• Messages sent through third-party communication or practice management platforms

Website & Technical Data

• IP address, browser type, device information
• Cookies, analytics data, and website usage metrics

How We Use Your Information

Information is used solely for legitimate veterinary and business purposes, including:

• Providing veterinary medical care and maintaining accurate medical records
• Scheduling appointments and managing ongoing patient care
• Communicating regarding treatment plans, test results, reminders, and follow-up care
• Processing payments and managing client accounts
• Operating online appointment requests, forms, payments, and client portals
• Improving services, systems, and website functionality
• Complying with legal, regulatory, licensing, and professional obligations under Utah law
• Maintaining AAHA-aligned standards for medical records and continuity of care

SMS / Text Messaging Consent

By providing your mobile phone number, you expressly consent to receive SMS/text messages from Mtn Green Animal Hospital LLC, which may include:

• Appointment confirmations and reminders
• Follow-up care instructions and medical updates
• Test results or notifications related to your pet’s care
• Billing or account communications
• Practice announcements, educational content, and occasional promotional messages

Message frequency may vary. Message and data rates may apply depending on your carrier.

Text messaging is not a guaranteed or secure form of communication and should not be used for emergencies. If your pet requires urgent care, contact us by phone or seek immediate veterinary attention.

You may opt out of non-essential text messages at any time by replying STOP or by contacting our office.

Electronic Communications Disclaimer

Electronic communications, including email, text messages, and website submissions, are not continuously monitored. We are not responsible for delays, delivery failures, carrier filtering, or messages not received due to incorrect contact information.

Clients remain responsible for keeping their contact information current and reviewing communications related to their pet’s care.

Information Sharing & Third Parties

We do not sell or rent personal information.

Information may be shared as reasonably necessary with:

• Veterinary laboratories, pharmacies, referral or specialty hospitals
• Practice management, communication, payment processing, or IT service providers
• Legal, regulatory, or governmental authorities when required by law

We are not responsible for the privacy practices or security of third-party services not directly controlled by the hospital.

Medical Records & Confidentiality

Veterinary medical records are maintained in accordance with AAHA standards and Utah veterinary medical record retention requirements. Records are confidential and released only with client authorization or as otherwise required by law.

Veterinary records are not subject to HIPAA, which applies to human healthcare, but are handled using professional confidentiality standards.

Data Security & Risk Acknowledgment

We use reasonable administrative, technical, and physical safeguards to protect personal and medical information. However, no electronic system or transmission method is completely secure, and clients acknowledge the inherent risks of electronic communication.

Website Use & No Medical Advice

Information on this website is provided for general informational purposes only and does not constitute veterinary medical advice or establish a veterinarian-client-patient relationship. Our website and online tools are provided “as is” and “as available.”

To the fullest extent permitted by Utah law, we disclaim liability for damages arising from use of or inability to use our website or electronic services.

Client Responsibilities

Clients are responsible for:

• Providing accurate and up-to-date personal and contact information
• Monitoring communications related to their pet’s care
• Contacting the hospital directly with urgent concerns

Policy Updates

This Privacy Policy may be updated at any time. Continued use of our website or services constitutes acceptance of the revised policy.

Governing Law

This Privacy Policy is governed by and interpreted under the laws of the State of Utah.

Contact Information

Mtn Green Animal Hospital LLC
Mountain Green, Utah
Phone: 801-516-7004
Email: mtngreenanimalhospital@gmail.com
Website: https://www.mtngreenanimalhospital.com