Frequently Asked Questions

Call us first at (801) 516-7004. We see sick and injured pets as soon as the schedule allows, and urgent cases during business hours when our staffing and hospital space allow. If your pet needs care sooner than we can give it, we will say so and point you to a 24-hour emergency hospital.

Yes. We offer urgent care visits by phone appointment from 6pm–10pm Monday through Friday for pets with urgent medical needs outside regular hours.

We provide veterinary care exclusively for dogs and cats.

Yes. We provide full dental cleanings under anesthesia with full-mouth dental x-rays and surgical tooth extractions when needed.

Yes. Dr. Nicole Sorensen takes a special interest in allergy and skin cases, from itchy skin and ear infections to food and seasonal allergies. See our allergy and skin care page, and choose her as the provider when you book.

Yes. We are currently welcoming new patients and families. Call or schedule online to book your pet’s first visit.

We do not bill insurance companies directly. Most pet insurance plans reimburse the owner after payment is made. We provide a detailed invoice so you can easily submit your claim for reimbursement.

Coverage depends on your insurance provider and plan, but most policies reimburse for sick or injured visits, medications, diagnostics, surgery, and emergencies. Wellness coverage varies by plan.

You can check your provider’s website or mobile app, or contact your company directly. If you’re unsure, we can help you identify which parts of your visit are typically reimbursable so you can submit your claim with confidence.

For clients and friends in Washington County, we point people to Agave Animal Hospital, an independently owned veterinary hospital in St. George.